Questions

See the FAQS or send us a message with the `Contact Us` link below.

Our Jewelry & Materials

What metals do you use?

We primarily create with .925 sterling silver. We also design with copper and gold.

Are your pieces nickel-free or hypoallergenic?

Our sterling silver is nickel-free. If you are not able to wear sterling silver, please contact us before placing your order. We carry alternative ear wire options in titanium and niobium, which are both nickel-free, hypoallergenic, and considered safe for sensitive ears. We are happy to switch ear wires on the dangle earring designs that can be converted.

Where do you source your materials?

We source our sterling silver and gold from Riogrande where ethical sourcing is an integral guiding principle for their business. We use recycled sterling silver in many of our designs.

Our primary gemstone sources include Riogrande and Intrinsic Trading, companies who value social responsibility, protecting the environment and their craftsman. Intrinsic Trading practices sustainable development, responsible manufacturing, and fair trade. Riogrande offers gemstones sourced from mines located in America, allowing them to provide a clear, documentable path from the mine to our bench. Their gems are mined, cut and processed under conditions that meet all standards for worker safety, environmental protection and responsible production.

What does handmade mean for our process?

We are the two artists/designers, and our four hands make all of our jewelry. We start with sheet metal or wire and use traditional metalsmithing techniques to saw, cut, texture, form, shape, file, solder, hammer, patina, tumble, and hand finish each unique piece.

We make our heavier weight chain and chain mail bracelets and necklaces by creating each individual link and toggle clasp from sterling silver wire. We also create gemstone chains with securely hand-wrapping sterling silver wire (a stronger, more reliable method than using beading wire). 

On more delicate necklaces or pendants we often use purchased sterling silver chains or combine them with our handmade gemstone link chains. We create our own secure sterling hook clasps and sometimes use purchased lobster clasps. 

Design & Customization

Do you create custom or personalized designs?

Yes, at certain times of the year and within our design style. Please contact us with your requests, and we can discuss designs and timeframes.

How can I request special stones or specific designs?

Send us your requests to kc@kristinchristopher.com. We look forward to hearing your ideas and helping determine what’s possible.

Sizing and Fit

How do I find my ring size?

If you do not know your ring size, contact us for a free ring sizer.

Can I request a custom chain length or style?

Yes, most necklaces and bracelets can be made to fit your size, contact us with your requests. Please note: alternative chain styles may require additional time and price.

Product Care & Maintenance

How should I clean and store my sterling silver jewelry?

See our simple tips to keep your sterling silver shiny.

How should I clean and store my patina and copper jewelry? 

Check out our suggestions for maintaining patina and copper pieces.

What polishing cloths do you recommend?

Shipping Methods

What shipping methods and carriers do you use?

We ship USPS ground, and you have the option to pay for alternative and/or expedited carriers when placing your order.

Is shipping free?

Shipping (USPS ground) is free on orders $75 and up. 

Do you ship internationally?

Not at this time.

How do I track my order?

You will receive an email with the tracking number when your order ships. If you have any questions, please contact us and we can help track your package.

How long before my order ships?

Generally orders ship in one to two days, orders made on Friday, Saturday or Sunday generally ship on Monday. Some items are made on demand and will take up to two weeks before shipping, please contact us if you need it sooner.

Gift Options & Packaging

Do you offer gift wrapping or special packaging?

Every piece is gift wrapped with a hand-written note.

Can I include a gift note or personalized message?

Absolutely! When placing your order, add your message exactly as you’d like it written in the “Notes” section, and we will include your personalized hand-written note with the gift.

Do you offer gift cards?

Yes, our gift cards are available in a variety of price ranges. 

Get in touch

Have questions about your order, or a general enquiry?